• 877-863-6338

About Us


The Network is a collaborative membership organization dedicated to improving the lives of those impacted by domestic violence through education, public policy and advocacy, and the connection of community members to direct service providers.


The Network envisions an end to our society’s tolerance of domestic violence.


The Illinois Domestic Violence Hotline

The State of Illinois Domestic Violence Hotline is a 24/7, toll-free, confidential hotline.

It is a collaborative program between the city’s Division of Domestic Violence and the Chicago Metropolitan Battered Women’s Network.

Created in 1998, the Hotline has handled more than 450,000 toll-free calls in confidence.

It provides information and assistance, including referrals, to a wide variety of domestic-violence related victims throughout the State of Illinois.

We are here to help you. You are not alone.

Who staffs the Domestic Violence Help Line?

The Hotline is staffed by trained Victim Information and Referral Advocates.

Staff are trained and employed by the Chicago Metropolitan Battered Women’s Network.

They know how to help you, and they will keep your call confidential.

What if I have a survivor that doesn’t speak English?

Bilingual Spanish/English speaking staff are available to take your call.

Staff can also call the Language Line to get immediate interpretation for more than 170 other languages including Polish, Spanish, Urdu, Ebu, Korean, Mandarin Chinese, Croatian, Russian, Romanian, Vietnamese, Creole, Portuguese and many others.

The Hotline also maintains a computer-based text program to communicate with callers who are hearing impaired or deaf – Dial 877-863-6339.

Who can call the Help Line?

• Victims of domestic violence

• Family, friends, clergy, coworkers, employers of domestic violence victims

• Medical and social service personnel

• Anybody who is concerned about someone who may be abused

• Perpetrators can call to get referrals to Partner Abuse Intervention Programs

• Callers seeking speakers, public awareness materials, printed materials for schools, health fairs or community forums in need of information on domestic violence

What Services are Available to Domestic Violence Victims?

• Hotline staff are in continuous contact with domestic violence shelters and they can quickly identify any open shelter spaces near you

• If shelter space is not available the Hotline can help identify alternatives

• Callers may be eligible for an Order of Protection that grants victims exclusive possession of their home or residence

• The Hotline can assist callers with information about counseling, legal assistance, medical assistance and children’s services

• If a caller wants a referral to services, a three-way link with the agency that best meets your service and geographic needs can be made

• Callers can get information about laws that can help victims of domestic violence and the children of victims of domestic violence

• Callers can get info about the Victim’s Economic Security and Safety Act (VESSA) to protect your job and protect you in the workplace

• Callers can get info about the Safe Homes Act that allows renters who are victims to terminate their lease early or get their locks changed

• Callers can get information about adding protections for family pets to an Order of Protection

• Callers can get information about safety planning and strategies to increase safety, such as providing a copy of an Order of Protection to an employer or to a child’s school; or varying routines including the time victims leave for work or the routes traveled

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